Refund policy

Return and Refund Policy for Frozen Food Delivery

Thank you for shopping at Sir Shamrock's Kitchen. We appreciate your business and want to ensure your satisfaction with our products and services. Please read our Return and Refund Policy carefully before making a purchase.

Returns

Due to the nature of our products (frozen foods), we can only accept returns in the following situations:

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 24 hours of receiving your order. We may request photos or additional information to assess the damage. Upon verification, we will replace the item or issue a refund, whichever you prefer.
  • Incorrect Items: If you receive an incorrect item in your order, please notify us immediately. We will arrange for the correct item to be sent to you or issue a refund, depending on your preference.
  • Quality Concerns: If you are not satisfied with the quality of the product you received, please contact us within 48 hours of receiving your order. We may ask for details regarding the issue and, if necessary, request a return of the product for inspection. Based on our assessment, we will either send a replacement or issue a refund.

    Refunds

    If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

    Cancellations

    If you wish to cancel your order, please contact us as soon as possible. If your order has not been shipped, we will cancel it and issue a full refund. However, if your order has already been shipped, you will need to follow the return process upon receiving the items.

    Contact Us

    If you have any questions about our Return and Refund Policy, please contact us at admin@sirshamrock.com. Our customer support team is available to assist you and address any concerns you may have.

    Please note that this policy is subject to change without notice. It is your responsibility to review this policy periodically for any changes. By making a purchase on our website, you acknowledge and agree to this Return and Refund Policy.